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A complete guide to every feature, answers to common questions, and ways to reach our team.
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Getting Started 2 articles
Orders 3 articles
Products & Inventory 3 articles
Storefront & Appearance 3 articles
Wallet & Billing 2 articles
Apps & Integrations 3 articles
Analytics & Live Visitors 3 articles
Account, Settings & Team 11 articles
- The Settings page: a map of the seven tabs
- Store Info settings
- Connecting a custom domain and pointing DNS
- Configuring the checkout form (order fields)
- Payment methods: Stripe, PayPal, and cash on delivery
- Social links
- Notification preferences
- Adding team members and choosing their roles
- Team roles and their exact permissions
- The Account Owner page: name, email, and password
- Security: verification codes and password recovery
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- The Settings page: a map of the seven tabs What actually lives in store settings — seven tabs — and what is managed elsewhere (SEO, Pixels, security, policies, and the owner's own account). Account
- Store Info settings Your store-wide basics: name, logo, favicon, country, currency and timezone — and how currency and timezone shape orders and statistics. Account
- Connecting a custom domain and pointing DNS Connect your own domain: add it, point the right DNS records (A for the root, CNAME for www), then verify — including domain limits and the SSL activation step. Account
- Configuring the checkout form (order fields) Control your checkout fields: which are core and cannot be hidden, which you can show or require, and how to edit each field's Arabic and English label. Account
- Payment methods: Stripe, PayPal, and cash on delivery Enabling card gateways and setting their keys, why cash on delivery is the default, and the crucial difference between shoppers' payment methods and your own cards. Account
- Social links Add your account links so their icons appear in your storefront footer on every theme — an optional feature that stays off until you add links. Account
- Notification preferences Setting your in-platform notification preferences, and a clear statement of what does not exist: no external new-order notification for the store owner. Account
- Adding team members and choosing their roles How to invite a member to your store, the four available roles, which role is the default, and how to pick the right one for each person. Account
- Team roles and their exact permissions The complete permission matrix for the four roles: orders, products, settings, members, audit log and billing — with no ambiguity. Account
- The Account Owner page: name, email, and password The three cards on the Account Owner page, the requirements for changing email and password, and why your other devices are signed out afterwards. Account
- Security: verification codes and password recovery How verification codes are delivered and when they're required, when extra verification kicks in, the recovery flow, and the two different password minimums. Account
- The Statistics section: the nine pages A tour of the nine Statistics pages — Sales, Conversion, Customers, Visits, Abandoned carts, Products, Inventory, Payments and Shipping — and what is actually live in each. Analytics
- How to read the honesty tags in Statistics The four tags — real, approximate, coming soon, and inventory — why some payment metrics are estimates, and which metrics are not live yet. Analytics
- Live Visitors: the real-time view with map and funnel The live view panel: visitors right now, today's figures, the behaviour funnel from product view to purchase, sessions by location, and the interactive globe. Analytics
- The apps store and integrations How to discover and activate apps, free versus paid, why an app's panel stays locked before activation, and what the main available apps actually add. Apps
- Smart Offers: quantity breaks and bundles Building quantity-break and bundle offers to raise average order value, with the Offers, Translations and Settings tabs — and a clear note about the current phase. Apps
- Discount coupons and vouchers Where the Discount Coupons app stands today, why you can't create a real coupon yet, and what you can use instead right now. Apps
- Creating your account, verifying your email, and signing in A step-by-step guide to creating a free XOrders account, verifying your email with a one-time code, signing in, recovering your password, and switching between stores. Start
- Setting up your store: the AI builder or a ready-made theme A complete walkthrough of the 7-step setup wizard: theme, niche, store info, audience and style, fonts, products, and review — then generate, preview, and apply. Start
- Receiving orders, their statuses, and creating one manually Everything about the order lifecycle: where new orders arrive, what each of the nine statuses means, which transitions are allowed, and how to create an order by hand. Orders
- Orders page tools: tabs, filters, and bulk actions A guide to the Orders page toolkit: a counted tab per status, a KPI strip, several filters, bulk print/export/status actions, and the export-status column. Orders
- Missing orders, recovery, and blocked numbers How to recover abandoned checkouts from the Missing Orders page, how to stop nuisance orders with Blocked Numbers, and which apps power each of them. Orders
- Wallet: balance, top-up, transactions, and saved cards How the store wallet works as a prepaid balance, what the Balance, Transactions and Payment Methods pages show, and how to top up and manage saved cards. Payments
- Subscription, plans, and how billing works Choosing a plan, switching monthly/yearly, what the orders limit means, the two billing modes, the grace period, and handling a past-due status. Payments
- Adding products, categories, and reviews How to create a complete product: images and their editor, an AI-assisted description, price and stock — then organise the catalog with categories and manage customer reviews. Products
- Advanced product settings and variants The full "Advanced settings" dialog, building variants with up to 3 options and 100 combinations, multi-currency pricing, and hiding or geo-restricting a product. Products
- Managing inventory: adjustments, movements, and import The unified Inventory page: the insights strip, status tabs (low/out of stock), stock adjustments, the movement log per product and store-wide, and CSV import/export. Products
- Themes, appearance, and previewing your storefront How to pick, activate and preview your storefront theme, what each of the four per-theme actions does, and how colours and fonts are controlled. Store
- Store pages and policies Editing the About and Contact pages plus four always-published policy pages, each with title, slug, content, and SEO fields. Store
- Landing pages and the AI editor Building and managing standalone landing pages: drafts and publishing, slugs, search, bulk actions, and the unified AI editor with its SEO settings. Store
Frequently asked questions
Do I need a credit card to get started?
No. You can create your account and set up your store for free, and only need to subscribe once you exceed the free tier limits or choose a paid plan.
How will I receive new orders?
A new order appears instantly in the dashboard with a badge showing the new-order count on the "Orders" page, and you follow it from there. There is currently no external new-order notification to the store owner (no WhatsApp or SMS). The WhatsApp apps in the apps store are for messaging or confirming with the customer, not for notifying the store owner.
Can I use a custom domain?
Yes. Connect it from "Settings → Domains" with an A record for the root pointing to the IP shown on the page and a CNAME for www to stores.myxorders.com. After DNS connects, the XOrders team performs a final activation and issues SSL, so activation is not fully self-serve.
What order statuses are available?
The statuses are: New, Pending, Confirmed, Paid, Payment failed, Shipped, Delivered, Cancelled, and Returned.
How do the wallet and billing work?
The wallet is a prepaid balance that funds your subscription. You top it up from "Balance → Top Up Now" via a saved Stripe card or available method. Billing is either monthly or per-order, with a default 7-day grace period, and if a published store runs out of balance a lock screen appears with inline top-up.
How do I add a team member and set permissions?
From "Settings → Team" you invite the member and choose their role: Owner, Manager, Staff, or Viewer. The default is Staff, and Viewer is read-only.
Do Smart Offers show on the storefront?
Not yet. Smart Offers is in Phase 1 (offer management only); rendering them on the storefront ships in a later phase, so you can create them now but they do not appear to shoppers yet.
What apps are available in the apps store?
Many, including: WhatsApp for customer order confirmation, Pixels and Conversion API, Shopify and WooCommerce, Google Sheets, out-of-country order blocking, the Stripe and PayPal gateways, remove the platform badge, and image watermark. Some are free and some are a monthly subscription paid from the wallet or a card.
Didn't find what you need?
Our support team is ready to help with anything about your store or account.
Contact supportOr email us directly at [email protected]