Receiving orders, their statuses, and creating one manually
Everything about the order lifecycle: where new orders arrive, what each of the nine statuses means, which transitions are allowed, and how to create an order by hand.
Every order your store receives appears under Orders → All Orders, with a badge next to the menu entry showing how many new orders are still unreviewed.
New orders reach you inside the dashboard through that list and its counter badge. There is currently no WhatsApp or SMS notification sent to you as the store owner when a new order arrives.
The nine order statuses
| Status | When it applies |
|---|---|
| New | The order just arrived and you haven't touched it |
| Pending | You're working on confirming it with the customer |
| Confirmed | The customer confirmed the order |
| Paid | You received the money |
| Payment failed | The payment attempt did not succeed |
| Shipped | The order left for delivery |
| Delivered | It actually reached the customer |
| Cancelled | The order was cancelled |
| Returned | The customer sent it back |
Which transitions are allowed
The system does not allow arbitrary jumps between statuses — each one has specific destinations:
| From | Can move to |
|---|---|
| New | Pending, Confirmed, Paid, Cancelled, Payment failed |
| Pending | Confirmed, Paid, Cancelled, Payment failed |
| Confirmed | Paid, Shipped, Cancelled, Returned |
| Paid | Shipped, Delivered, Cancelled, Returned |
| Payment failed | Pending, Confirmed, Paid, Cancelled |
| Shipped | Delivered, Returned |
| Delivered | Returned |
| Cancelled | — (final) |
| Returned | — (final) |
Cancelled and Returned are final states: an order cannot be moved out of them into any other status. Be sure before you pick either.
Creating an order manually
Useful for orders that reach you by phone or direct message:
- On the Orders page press Create Order.
- Pick the products.
- Look up the customer if they already exist, or enter their details by hand.
- Fill in the customer and shipping forms.
- Check the summary panel, then save the order.
How order totals are calculated
Order totals are always recomputed on the server. Whatever happens in the browser, the authoritative value is the one the server derives from products, quantities and shipping rules — which protects your store from any client-side price tampering.
Next steps
- To master tabs, filters and bulk actions: Orders page tools.
- To recover abandoned checkouts: Missing orders and blocked numbers.