Contact us
The official ways to reach the XOrders team.
Support
Write to [email protected]. If you have an account, send from the address registered on it — that shortens verification and speeds up the reply.
Include your store name, what happened, and a screenshot if you have one. Those three save an entire round of questions.
Before you write
The Help Center covers setup, orders, products, payments and domains, and answers the questions we are asked most.
Support inside the platform
From the dashboard you can open a support ticket already linked to your account and store, and the AI assistant answers usage questions immediately.
Privacy and data
For access, correction or deletion of your data, write to [email protected] and we will handle it under the Privacy Policy.